Fire alarms
Open and short circuits, earth faults, device and sounder faults on conventional and addressable systems.
FieldIQ, from Support Technology Systems
Fault finding without the guesswork
FieldIQ walks you through faults on fire alarms, HVAC, CCTV and access control, one check at a time, on the phone in your pocket.
Runs in your phone's browser. Nothing to install.
Fire alarm panel
FAULT LOOP 2
OPEN CIRCUIT
DEV 042 ZONE 4
Suggested checks
Loop 2, open circuit
- Isolate loop 2 at the panel before testing
- Measure loop resistance out and back
- Check terminations at the base of device 042
Likely cause Break in cable between 041 and 042
You're on your own on site. The fault doesn't care.
A panel brand you've never worked on, a fault code that isn't in the manual you've got, and no tech support line that picks up before five.
Big firms have a back office and a senior engineer on the phone. Sole traders and small teams have their experience and whatever they can find on a forum.
FieldIQ gives you a structured place to start, so you spend less time guessing and avoid a second visit for the same fault.
How it works
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Pick the system
Fire alarm, HVAC, CCTV, access control or another building system.
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Describe what you're seeing
Enter the fault message, the symptoms, or what the customer reported.
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Work through the checks
FieldIQ suggests what to test next and narrows it down to the likely cause.
One tool across the building
Most small firms cover more than one discipline. FieldIQ covers them with you.
HVAC
Trips, pressure faults, controls and sensor problems on heating, cooling and ventilation plant.
CCTV
Video loss, cameras offline, recording gaps, PoE and network issues.
Access control
Doors that won't release or won't secure, reader faults, lock power and door contact problems.
Other building systems
The wider kit you come across on a typical commercial site.
Built for sole traders and small teams
- On your phone
- Works in the browser on any phone, tablet or laptop. Open it on site and go.
- Made for site conditions
- Large text and clear steps you can follow with a meter in one hand.
- Take on more work
- Approach systems outside your usual patch with a structured method behind you.
- Fix it first time
- Fewer return visits means more paid hours in the week and happier customers.
About Support Technology Systems
Support Technology Systems Ltd builds practical software for the engineers who keep buildings safe and running. We focus on the people the big platforms overlook: sole traders and small field service companies.
FieldIQ is our first product. We're developing it with working engineers, so if there's a system or fault you'd like to see covered, tell us.
Get in touch
Questions about FieldIQ, feedback, or interested in using it across your team? Send us a message and we'll reply by email.